AVL Service Manager

CLICK HERE FOR OUR DIGITAL OUTLETS

SUMMARY: AE Global is an AVL integrator primarily serving churches throughout the United States. AE Global is seeking a person with knowledge of AVL as well as an understanding of churches, their styles, goals, and functions. The Service Manager must ensure that all AVL projects are completed accurately, timely, within budget; with a high degree of quality and that they produce the desired effect. The Service Manager must also implement the design plan this will include interfacing with Sales, Engineering, other installers, general contractors, other trades sharing a job site and on rare occasion clients. 

DUTIES AND RESPONSIBILITIES

• Work hand in hand, in relationship with the churches and clients AE Global serves.
• Be a leader both personally and professionally for the AE Global team members and contractors.
• Build and maintain a healthy team dynamic. Working in unity at all times.
• Ensure that all projects are completed on time and within budget, as stated in the original proposal or contract and any tech updates associated with the project.
• Follow and enforce all job site safety policies, rules and regulations.
• Responsible for accurately scheduling and reporting hours and expenses.
• Manage existing and new service clients and contracts
• Work hand in hand with the Sales Team to acquire new service contracts
• Coordinate repairs with manufacturers
• Organize, manage, and execute incoming service calls 
• Stay current in AVL industry trends. 

CULTURE 

AE Global prides itself on striving to create a healthy working culture as work with and serve churches and clients across the country. We are seeking the right personality above skills. While skills are important, they are only a piece to the puzzle. 

TRAVEL 

The role of Service Manager requires regular and recurring travel to the destinations of our clients. This travel is primarily within 3 hours of of the greater Charlotte, NC area. Periodic long distance travel is required based on project needs.

AMMENITIES 

• Access to Company Vehicles
• Travel per diems 
• Paid Vacation 
• Company Laptop 
• Company Phone

QUALIFICATIONS 

• Understanding of basic construction concepts
• Two years of AVL experience and/or construction experience
• Advanced Troubleshooting skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

Includes sitting, standing, walking, bending, kneeling, climbing, crawling and lifting. Sufficient use of hands and arms to operate field equipment and tools. 

IDEAL CANDIDATES (BUT NOT LIMIT TO) 

• Church Technical or Production Directors 
• Production Contractors or Technicians 
• Construction Tradesman