Front Office Coordinator/Administrative Assistant

House of His Presence, a church in Dallas and our ministries Cross and Crown Counseling and Cross and Crown Counseling Certified Academic Institute are looking for a new team member. We are a multi counseling ministry serving individuals, couples, and families since 2013, a church founded in 2019 and certified pastoral counseling school founded in 2020. We are looking for a friendly multitasker to help keep our office flowing.  This front office position will serve multiple ministries but mainly the counseling office which is also the church office. As biblical Christ centered ministries, a firm faith in Jesus Christ and the ability to encourage and support our clients, students, and congregation is essential in this position.

The Front Office Coordinator/Administrative Assistant is the first contact for the counseling practice and school and handles some church office duties. 75% of this job will be focused on the counseling office and 25% church and bookkeeping. You will be an integral part of our team showing honor and value for those we serve and be responsible for office administrative efficiency, caring for and assisting our clients and students as well as providing support to our wonderful counseling team and pastoral staff. This is a shared job position and the hours are split between two part-time positions.

The Responsibilities of this role include but are not limited to:

Job Responsibilities:

• Be the first impression and contact person representing our multiple missions
• Answer phones and emails
• Schedule & prepare paperwork for appointments
• Greet and check in clients & collect payments
• Generate billing statements
• Answer questions and inform potential clients of counseling practice therapy and options
• Maintain client confidence and protect operations by keeping information confidential
• Maintain counselor schedules and support individual counselor administrative needs
• Complete deposits and credit card reconciliations
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to Administrator
• Data entry (Quickbooks)
• Payroll (Quickbooks)
• Make bank deposits and shop for church service supplies (must be able to drive)
• Maintain waiting room cleanliness (dust, vacuum, water plants, pick up)
• Other duties as assigned by the Administrator/Clinical Supervisor

We are looking for candidates who:

• Are professional, out-going, & detail-oriented
• Exhibit strong customer service skills & phone etiquette
• Have the ability to multitask & remain calm under pressure
• Are compassionate and understanding as well as efficient in accomplishing tasks
• Work well with a team
• Are flexible – this job requires a lighthearted approach to life situations and the flow of the office staff and people we serve

Qualifications:

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft Office (Word, Publisher, Powerpoint)
• Thorough knowledge of Quickbooks or similar accounting system
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate confidential information in a well thought-out easily understood manner, both orally and in writing
• Ability to communicate in a kind, honest, direct and professional manner, relating well to others to build rapport and positive interpersonal relationships
• Ability to demonstrate active listening by asking clarifying questions
• A teachable attitude that can receive feedback objectively
• Must be able to identify and problem solve and be willing to ask questions

What we offer:

• Monthly Team Building and Staff Appreciation Meeting
• Supportive, positive, team-centered working environment

Prior experience is required in a medical or similar office environment; we will provide you with hands-on training and all the resources you need to succeed in our specific scheduling system and practices.

If you are interested in working with us, please send us a resume and cover letter demonstrating why you are interested in the position and how you would be an asset in our Christ centered ministries.

Please submit via email to katewalpole@crossandcrowncounseling.com. You can also mail or drop off at Cross and Crown Counseling. Attention: Kate Walpole  177 SW Oak St. Dallas, OR 97338

*Pay will be based on qualifications.

Job Types: Part- time

Pay: $18.00 - $21.00 per hour depending on experience

Job Type: Part-time

Schedule:

• Monday to Thursday
• Occasional Fridays to cover other staff

Work Location: In person